© 2017 by The Slumber Shack, Brisbane Queensland,  0401 257 338

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Frequently Asked Questions

HOW MUCH SPACE DO I NEED PER TENT?

Each tent plus bed tray is approx 1.1m wide x 2.3m long. The tents can either be set up facing or alongside each other, depending on the room layout. If space is limited, the bed trays can simply be set up on the end of each mattress

 

WHAT BEDDING COMES WITH TENT PACKAGES?

The Slumber Shack provide a flocked single air mattress, a fitted sheet, doona, doona cover, pillow, pillow protector and pillow case.

 

DO YOU OFFER DELIVERY AND SETUP FOR PARTIES?

Yes. Our package prices include delivery and set up of the tents and accessories, and then we return the following day for pack down and pick up. Delivery is free for all suburbs within a 20km radius of Ferny Grove, Qld. For delivery outside this area, please contact us for a quote for delivery.

 

IS THERE A MINIMUM AGE FOR TENT HIRE?

Yes. Our tents are not suitable for children under 6 years of age.

WHAT PAYMENT IS REQUIRED?

We require a $100 deposit to secure your booking, with the remaining balance to be paid 7 days prior to the sleepover date. A fully refundable security bond of $100 is also payable at this time

 

HOW ARE THE TENTS CLEANED?

All linen and teepee covers are laundered after each hire using sensitive washing liquid. Mattresses and decorative items are always disinfected and also spot cleaned when necessary.

WHAT IS THE HIRE PERIOD?

Standard hire period is approximately 19 hours. Eg: 1pm delivery and set up and 10am collection and pack up.

Longer hire times can be negotiated subject to availability.

 

HOW LONG DOES IT TAKE TO SET UP?

It depends on how many guests and tents are needed. To setup four tents, beds and bedding plus decorations you should allow for about an hour give or take.

DO I NEED TO SUPPLY POWER?

We require power to inflate the mattresses. The fairy lights are battery operated and do not require power.

 

CAN I ADD ADDITIONAL TENTS IF I WANT TO CATER FOR MORE THAN 4 CHILDREN?

Yes. Additional tents (and inclusions) can be added for $40 per tent/person.

HOW DO I MAKE A BOOKING?

Simply fill in the booking form on the contact page and we will be in touch within 24 hours.

 

WHAT ADDITIONAL POLICIES AND TERMS SHOULD I BE AWARE OF?

Upon receipt of your Booking Request we will contact you and send through the booking form to be filled in along with the Hire & Purchase Agreement. Once you have filled in the booking form and reviewed and signed the Hire & Purchase Agreement and e-mailed it back, you will be required to pay the deposit.